Refund and Returns Policy (Effective Date: January 7, 2025)
Introduction
At Dressciteino, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, we offer a straightforward return and refund policy to help resolve any issues.
Returns
We accept returns on products within 30 days of purchase. To be eligible for a return, the product must be unused, undamaged, and in its original packaging. The following conditions apply:
- Return Process: To initiate a return, please contact our customer support team at info@dressciteino.com with your order number and details of the item(s) you wish to return.
- Return Shipping: Customers are responsible for return shipping costs unless the product is defective or we made an error with your order. We recommend using a trackable shipping service for returns to ensure the item reaches us safely.
Refunds
Once we receive and inspect your returned product, we will process your refund. If your return is approved, we will issue a refund to your original payment method within 7–10 business days. Please note:
- Partial Refunds: Items that are damaged, missing parts, or not in their original condition may be subject to a partial refund.
- Non-refundable Items: Certain products, such as customized or final sale items, are not eligible for return or refund.
Exchanges
If you would like to exchange an item for a different size or color, please contact us to initiate the process. Exchanges are subject to product availability. We will process exchanges as quickly as possible and notify you when the new item has shipped.
Damaged or Defective Products
If your product arrives damaged or defective, please contact us within 7 days of receiving the item. We will provide a prepaid return shipping label and offer a full refund or replacement, depending on your preference.
Late or Missing Refunds
If you haven’t received your refund within the stated time frame, first check your bank account or credit card statement for updates. If you still haven’t received it, please contact us for assistance.
Non-returnable Items
Certain items, such as perishable goods, downloadable software, and gift cards, cannot be returned. For further details, please review the product description on our website.
Changes to Refund and Returns Policy
We reserve the right to amend this Refund and Returns Policy at any time. Any changes will be reflected on this page with an updated revision date. We encourage you to check this page periodically to stay informed of any updates.
Contact Us
If you have any questions regarding returns or refunds, please contact us at:
Street: 25 Nance St Batesville, Arkansas (AR), 72501
Phone number: (870) 793-8169
Email: info@dressciteino.com
Website: https://dressciteino.com/